Refund Policy

Your satisfaction is our priority

Full Refund Eligibility

You are eligible for a full refund in the following situations:

Duplicate Payment

If you accidentally made a double payment due to a technical issue on our platform

Service Failure

If GetOnwardTicket is unable to provide the promised service

Refund Process

  • 1

    Refund Amount

    You will receive the full amount paid for our services

  • 2

    Processing Time

    Refunds are processed within 7 business days from the request date

  • 3

    Original Currency

    The refund will be issued in the same currency as your original payment

  • 4

    Payment Method

    Funds will be returned using the same payment method you used for the purchase

Need Help?

If you have questions about our refund policy or need to request a refund, our support team is here to help.

Contact Support
Last updated: September 17, 2025